Docent - TeacherGuides and instructionsBrightspace Frequently Asked QuestionsWhat should I do if I can't view weblectures in Internet Explorer?

What should I do if I can't view weblectures in Internet Explorer?

If you are using Internet Explorer 11 as your browser, you might get an error message when you click on a weblecture (see image below). This happens because the browser does not allow third party cookies to be transferred. However, this is a requirement for weblectures and other applications functioning via an LTI-link to work. There are three ways to solve this:

  1. Use a different browser (like Google Chrome or Microsoft Edge for example).
  2. Change the settings in Internet Explorer
  3. At the topic in Brightspace, tick the box next to Open as External Resource (applies to teachers, and is especially useful for UMC-users). 

An error could also occur when you use Safari. Please refer to the following article for information about changing your browser settings: How do I solve problems with external apps when using a mobile device?

Change the settings in Internet Explorer

  • Open Internet Explorer.
  • Click on the Tools button in the top right corner. 
  • Select Internet options. A new window will appear. 
  • Click on the Privacy tab.
  • Select Advanced.


  • Tick Always allow session cookies. 
  • Click OK to save your new settings.

Change the settings in Brightspace

For this option, the user progress will not be tracked in Brightspace. This does not have consequences for weblectures, but it does matter when you use this method for a different application that functions via an LTI-link. 

  • Navigate to Content in the minibar of your course. 
  • Go to the sub(module) that houses the web-lecture.
  1. Click the fold-out arrow next to the weblecture.
  2. Select Edit Properties In-place.
  • Tick Open as External Resource. Now, when you click on the topic, the weblecture should open in a new window.